Glossary

Customer

Say it like this

The person with the problem. Without one of these, there is no business, only a hobby.

For the grown-up

A customer is the person whose problem the business exists to solve and who decides, by paying or not paying, whether it was worth solving. That decision is the only honest verdict available on whether a thing is useful.

The easy mistake

Careful here. Children often assume the business decides what is good. The customer decides. That reversal is most of what separates a business from a project.

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